FAQ – Frequently Asked Questions

Answers to the most common questions about using SparkyMinis.

Account & Login

Q: I forgot my password. How do I reset it?

On the login page, click "Forgot Password". Enter your registered email. A password reset link will be sent within a few minutes. Check your spam/junk folder if it doesn't arrive.

Q: Can I change my email address?

Yes. Go to Settings > General Settings and update your email address. A verification email will be sent to the new address.

Q: Can I use SparkyMinis on mobile?

Yes — SparkyMinis is a responsive web app. Open it in your mobile browser. We recommend Chrome or Safari on mobile for the best experience. A native app is on the roadmap.

Q: Is there a way to stay logged in across sessions?

Yes. Tick "Remember me" on the login page. Your session will remain active for 30 days unless you explicitly log out.

Plans & Billing

Q: What's included in the free plan?

The free plan includes limited records across Business and Lifestyle, basic Reports, and up to 500MB of Vault storage. See the Plans & Billing guide for a full comparison.

Q: Can I try a paid plan before subscribing?

Yes — a 14-day free trial of Solo plan is available for new accounts. No credit card required.

Q: What payment methods are accepted?

India: UPI, Debit/Credit Cards, Net Banking (via Razorpay). International: Visa/Mastercard (via Stripe).

Q: Is my billing data safe?

Yes. SparkyMinis never stores card numbers. All payments are processed by Razorpay (India) and Stripe (international), both PCI-DSS compliant.

Q: What happens to my data if I cancel?

Nothing is deleted. You move to the Free plan. Records over the free limit become read-only. You can export everything at any time. See the Plans & Billing guide for full details.

Business Suite

Q: I linked the wrong client to an invoice. Can I change it?

Yes — if the invoice is still in Draft status, open it, click Edit, and change the client. If it is Sent, change the status back to Draft first.

Q: My invoice PDF isn't showing my business logo.

Upload your logo in Settings > Business Profile. Accepted formats: PNG, JPG. Recommended: 200×200px. The logo will appear on all future PDF exports.

Q: Can I send an invoice in USD even though my account is in INR?

Yes. The invoice currency is set based on the client's default currency, not your account. Set the client's currency to USD in their Contact record, and all their invoices will default to USD.

Q: What's the difference between TDS and Tax on an invoice?

Tax (GST/VAT) is a tax you charge your client — they pay you the tax, and you remit it to the government. TDS is deducted by your client — they pay you less and deposit that amount with the tax authority on your behalf. Both are handled separately on the invoice form.

Q: Can I track time without a running Pomodoro?

Yes. Use the Manual Time Entry in the Project > Time tab. You can log any duration for any date retroactively.

Q: Why are my expenses not showing up in Reports?

Check that the expenses are categorised as Business (not Personal). Also verify the date range on the Reports page matches when the expenses were logged.

Lifestyle Suite

Q: How do I mark a trip as "Completed"?

Trips auto-complete when the end date passes. If you need to manually complete it, open the trip and edit the end date to a past date, or change the Status field directly to "Completed".

Q: Can I have expenses in multiple currencies on one trip?

Yes. Each expense on a trip has its own currency field. Add multiple trip currencies when creating the trip, and the system tracks each expense in its original currency while showing totals in your primary trip currency.

Q: How do I update my net worth with a new monthly investment value?

Open the investment asset, click Edit, update the Current Value, and save. Do this monthly for market-linked investments to keep your net worth current.

Secure Vault & Files

Q: What file types can I upload to the Vault?

PDFs, images (JPG, PNG, HEIC, WEBP), Office documents (DOCX, XLSX, PPTX), plain text (TXT, MD), and CSVs. Maximum file size: 25MB per file.

Q: Is there a storage limit?

Free: 500MB. Solo: 10GB. Teams: 50GB. Monitor your usage in Settings > Plans & Billing.

Q: Can I download all my files at once?

Yes. Go to Settings > Data Export and choose "Vault Files". A ZIP archive of all your files is generated for download.

Q: If I delete a file in SparkyMinis, is it deleted from Google Drive too?

No. The Drive sync is one-directional (SparkyMinis → Drive). Deleting a file in SparkyMinis removes it from SparkyMinis only. The Drive copy is not affected.

Collaboration & Teams

Q: Can collaborators see my personal Lifestyle data?

No — unless you explicitly share Lifestyle modules. By default, a new collaborator has no access. You choose exactly what modules to share.

Q: I removed a collaborator. Did they take my data with them?

No. All data stays in your workspace. Revoking access means they can no longer view it — but any records they created (e.g., tasks, expenses) remain in your account.

Q: Can a collaborator invite more people?

Only if they have the Admin role on the shared module. Viewers and Editors cannot invite others.

Data & Privacy

Q: Does SparkyMinis use my financial data to train AI models?

No. Your data is never used to train AI models. When cloud AI features are used, only anonymised numerical patterns are sent — no names, amounts, or identifiers. See the AI Suggestions & Privacy guide for full details.

Q: Can I delete my account and all data?

Yes. Go to Settings > Security & Privacy > Delete My Account & Data. All data is permanently removed within 30 days.

Q: Is SparkyMinis GDPR compliant?

Yes. You have the right to access, correct, export, and delete your data at any time. See the Data Portability guide for export instructions.

Technical

Q: The app is loading slowly. What can I do?

Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R). Clear your browser cache if the issue persists. SparkyMinis works best in Chrome, Firefox, Edge, or Safari (latest versions).

Q: I see an error message I don't understand. What should I do?

Note the error message and the steps that led to it, then raise a Support Ticket with that information. Screenshots are very helpful.

Q: Does SparkyMinis work offline?

Some views work offline if they were loaded while online (the app caches the UI). However, data operations (creating invoices, uploading files, generating reports) require an internet connection.